policies
Refund Policy
At Dune Collective, my goal is to deliver high-quality digital solutions that meet your brand and business needs. I strive for client satisfaction and transparency in every project.
1. Refund Eligibility
Refunds are considered only under the following conditions:
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Work has not yet started on your project.
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The project has been canceled before any milestone payment or upfront payment has been applied to work or deliverables.
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Once work has begun or any deliverables have been provided, payments — including upfront deposits — are non-refundable.
2. Upfront & Milestone Payments
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Projects may require upfront deposits to secure your booking.
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Upfront deposits and milestone payments are applied directly to project work.
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Once work begins for a milestone, that payment is non-refundable.
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If a milestone is partially completed, partial refunds may be considered at my discretion before work starts.
3. Revisions
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Your project includes a specified number of revisions per milestone (outlined in your agreement).
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Revisions beyond the agreed number may incur additional fees.
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Dissatisfaction with delivered work after approved revisions are completed does not qualify for a refund, but I will work with you to address concerns where reasonable.
4. How to Request a Refund
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Submit refund requests in writing via email to contact@dunecollective.ca
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Requests will be reviewed on a case-by-case basis, taking into account work completed, time spent, and milestone agreements.
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Approved refunds will be issued via the original payment method within 10 business days.
5. Final Notes
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By engaging with Dune Collective, you agree to these refund terms.
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This policy ensures that both the client and I are clear on expectations, timelines, upfront payments, and project value.
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Questions regarding refunds can be directed to contact@dunecollective.ca prior to project initiation.